Shop Analyzer — Support
Help with the Shop Analyzer Chrome extension, Pro purchases, and privacy questions.
Contact
What to include in a request
- Your extension version (shown in the side panel) and Chrome version.
- The shop platform (Shopify, WooCommerce, other) and, if you are comfortable sharing it, the store URL that does not work.
- What you did, what you expected, and what happened, including any error message shown in the panel.
- For Pro or billing questions: the email address you used at checkout. Never send card numbers or AI API keys.
Common questions
- Which shops work? Shopify, WooCommerce (Store API) and many sites with schema.org product markup. Some protected storefronts return limited data.
- Product matches look wrong. Matching is best-effort. Review the pairs and match products manually when names or sizes differ.
- Scheduled watch checks do not run. Scheduled checks are a Pro feature and run only while Chrome is open.
- AI recommendations. They are optional and use your own API key (Claude, Grok, OpenAI, Gemini or DeepSeek). The key stays in your browser and is sent only to the provider you select.
- Pro on another browser. Use “Already paid? Log in” in the side panel with the email you used at checkout.
Payments, cancellation and refunds
Pro is sold through ExtensionPay; card payments are processed by Stripe. Prices are shown before you pay.
- Cancel a subscription: open the Shop Analyzer side panel and click Manage subscription. This opens the ExtensionPay page where you can cancel. Cancelling stops future renewals. You can also email us and we will help.
- EU right of withdrawal: if you are a consumer in the EU, you have the right to withdraw from a Pro purchase (monthly, yearly or lifetime) within 14 days of the purchase without giving a reason. To withdraw, send a clear statement (for example by email to taras.stakhorsky@proton.me) with the email address used at checkout. It is enough to send it before the 14 days have passed. After a valid withdrawal we refund the payment to the original payment method within 14 days of receiving it.
- For other billing problems, such as a double charge or Pro not activating after payment, contact us with the checkout email address.
Privacy
See the Privacy Policy for what data the extension processes.
Provider
Taras Stakhorsky, Simmeringer Hauptstraße 25/22, 1110 Wien, Austria. See the Impressum.